How to save and restore data, transfer a license, or switch computers?

Modified on Wed, 12 Jun 2024 at 06:47 PM

To back up your data, including accounts, scenarios, filters, and license information, simply copy the data folder to your preferred backup device, such as a USB key, cloud storage, or hard drive. After you get a new computer, restoring your backup is easy: just place it in the same location, even if the software version on the new computer is different from the original.


You are using a version 9 or newer:

Starting from version 9, Automatic Email Manager offers a convenient tool for backing up and restoring your data. To access this feature, simply navigate to the left menu and click on 'Tools'. Then, select the 'Backup and restore' button:

Menu tools to backup

Click on backup and restore data

Follow screen instructions

For any reason, if you can't access the tool to backup in Automatic Email Manager then use the manual method for version 8 below.

You are using a version 8 or older:

For the previous version, you have to copy manually the data folder to the new computer:

Copy this folder:


note: AEMx can be AEM4 / AEM5 / AEM6 / AEM7 / AEM8, depending on the version you were running.

To the new computer, at exactly same place (even if you upgrade):


IMPORTANT NOTE: When you open your Windows file explorer it is possible that you don't see the folder c:\programdata, because by default it is a hidden folder in Windows, you have to enter the folder name in the address bar on top of the file explorer:

Final step: Install the latest version of Automatic Email Manager

If you want to install an older version, you have to contact us with your license information

NOTE: If you want to upgrade from a previous version 6 or 5 or 4 and you had run Automatic Email Manager on new computer before copying the old data, it will not be imported, you need to quit first Automatic Email Manager (menu file, then quit), and delete manually the file: 
Then restart Automatic Email Manager.

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