How to save and restore data, transfer license or change computer?

Modified on Wed, 04 Jan 2023 at 12:11 PM

Backing up your data, including accounts, scenarios, filters, and license data, is easy. Simply copy the data folder to your backup device (such as a USB key, cloud storage, or hard drive) and restore it on your new computer in the same location, even if the version of the software on the new computer is different.


You use a version 9 or newer:

Since version 9, a tool is available directly in Automatic Email Manager to backup and restore the data. From the left menu, click on 'Tools', then the button 'Backup and restore':

Menu tools to backup

Click on backup and restore data

Follow screen instructions

For any reason, if you can't access the tool to backup in Automatic Email Manager then use the manual method for version 8 below.

You use a version 8 or older: 

For the previous version, you have to copy manually the data folder to the new computer:

Copy this folder:


note: AEMx can be AEM4 / AEM5 / AEM6 / AEM7 / AEM8, depending on the version you were running.

To the new computer at exactly same place:


IMPORTANT NOTE: When you open your Windows file explorer it is possible that you don't see the folder c:\programdata, because by default it is a hidden folder in Windows, you have to enter the folder name in the address bar on top of the file explorer:

Then install latest version of Automatic Email Manager on new computer:

If you want to install an older version, you have to contact us with your license information. 

NOTE: If you want to upgrade from a previous version 6 or 5 or 4 and you had run Automatic Email Manager on new computer before copying the old data, it will not be imported, you need to quit first Automatic Email Manager (menu file, then quit), and delete manually the file: 
Then restart Automatic Email Manager.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article