How to get remote assistance

Before you start

Please contact us first, with as many details as possible. Many issues can be solved by email, without a remote session.

When we offer remote assistance

• Critical problems
• Application crashes

When we don't

• Account setup
• Scenario or template creation

For these, we recommend a local IT professional or our remote service options.

Start a remote session with TeamViewer

Once we have agreed to a remote session, follow these steps.

Step 1: Open the help screen

In Automatic Email Manager, click Do you need help? in the left menu.

Step 2: Download TeamViewer

In step 4 of the help screen, click Download and open free TeamViewer. No installation is required.

Can't open Automatic Email Manager, or the download fails? Download TeamViewer QuickSupport manually.

Step 3: Send us your ID and password

TeamViewer opens and shows your ID and Password.

1. Click the button on the left to copy them to the clipboard.
2. Reply to our email, or use the contact form, and paste them in your message.

We will connect a few minutes later.