To get remote assistance you need first to contact us via our web site to make sure the problem can't be solved by email support. Technical team can connect only for crash or important problem, we will not connect for setup your account or create you a template...If you want someone to setup the software, we suggest you call a technical person in your city or buy from us a remote service.

Instructions to open TeamViewer

NOTE: If you can't open Automatic Email Manager, then you must download manually the free software TeamViewer, see Step 2.

Step 1: Open Automatic Email Manager, then click on left menu 'Do you need Help?'

Step 2: Now on step 4, click on link 'Download and open free TeamViewer'

• If a problem occurs when downloading TeamViewer, please do it manually from TeamViewer web site ».

Step 3: When the download is finished, it displays the login Id and password

• Now you have to send us the login id and password via our contact form (by replying to original ticket). Then we will connect some minutes later.