Printing or saving to a network drive doesn't work when no user is logged in

Symptoms

You use Automatic Email Manager to print or save emails and attachments to a network location, such as a shared printer or a path like \\192.168.2.100\foldername\.

• It works while the application is open in your Windows session.
• It stops working after you log off, when Automatic Email Manager runs as a Windows service.

Cause

This is a Windows security behavior, not a bug in Automatic Email Manager. By default, a Windows service runs under a system account that has no access to network drives or user printers. Those resources are tied to a user session.

Solution

Run the Automatic Email Manager service under a Windows user account that has access to the network folder or printer.

1. Press Win + R, type services.msc, and press Enter.
2. Find the Automatic Email Manager service, right-click it, and select Properties.
3. Open the Log On tab.
4. Select This account, then enter the user name and password of an account with access to the network folder or printer.
5. Click OK.
6. Right-click the service and select Restart.